Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.
Can I modify my order after placing it?
Orders can be modified within 1 hour of placement. Please contact customer service immediately if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Shipping
How long will my order take to arrive?
Standard shipping takes 5-7 business days. Express and overnight options are available at checkout.
Do you ship internationally?
Currently, we only ship within the United States.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status in your account.
Products
Are your toys safe for children?
All our toys meet or exceed safety standards and include appropriate age recommendations.
Do you offer gift wrapping?
Yes! Gift wrapping is available for $4.99 per item at checkout.
What if an item is out of stock?
You can sign up for email notifications when out-of-stock items become available again.
Returns & Exchanges
What is your return policy?
We offer 30-day returns on unused items in original packaging. See our Shipping & Returns page for full details.
How do I exchange an item?
Contact customer service to initiate an exchange. We'll help you find the perfect replacement.
Customer Support
How can I contact customer service?
Email us at support@kadoosh.com or call 1-800-KADOOSH during business hours (9am-6pm EST, Monday-Friday).
Do you have a satisfaction guarantee?
Yes! We stand behind the quality of our products. If you're not satisfied, we'll make it right.